What is it that makes the difference between top performing online firms, the average ones and the barely surviving on-line firms? The answer for that is customer retention. Let us now see how you would sell hair pieces via the internet.
The trick in succeeding in the e-commerce field is in getting a customer to buy from you again. The trick to getting them to buy from you again is giving them a good first-run experience. So let us talk about the first-run experience.
Therefore your success as an online business is determined by how well you keep your online customers. In order for you to be able to do this you need a good first-run experience for your customers.
First-time experience for a customer is the difference between you selling like everybody else and, instead, paying attention to the minute details of buying and selling that would set you apart from the rest.
The question of how to get someone to buy from your online store repeatedly is an important one. The answer, an equally important one is just a simple one. Mind your customers even after they have made the order from your shop and even after they buy from you. You have to let the end of the purchase not just be the end of a business transaction but the beginning of a relationship between you and the customer.
To begin with, say thank you to the customer after they take the order. For that, nicely customize a thank you page that should appear when an order has been made by your buyer. The thank you should not necessarily be direct, but it is important that your customer gets to understand that their order is appreciated and that commitment is being made to have it delivered safely and on time.
Equally, confirm to the customer that you are shipping the order when you do so. Take note that these mails are not to be marketing other products. If they do, then they would work for you as it would seem to be looking after your interests only. The customer has been said to be King. As such, the customer has to be made to feel important by having all the attention on them.
Lastly, have a follow up mail. The question to ask here is not Has the product arrived?, you will get to mean that you are unsure of the transportation means and that the buyer was risking their money. The question to ask is how they feel about the product or how the product is treating them. Is it nicely? You have it there: that is how you bag a repeat purchase.
The trick in succeeding in the e-commerce field is in getting a customer to buy from you again. The trick to getting them to buy from you again is giving them a good first-run experience. So let us talk about the first-run experience.
Therefore your success as an online business is determined by how well you keep your online customers. In order for you to be able to do this you need a good first-run experience for your customers.
First-time experience for a customer is the difference between you selling like everybody else and, instead, paying attention to the minute details of buying and selling that would set you apart from the rest.
The question of how to get someone to buy from your online store repeatedly is an important one. The answer, an equally important one is just a simple one. Mind your customers even after they have made the order from your shop and even after they buy from you. You have to let the end of the purchase not just be the end of a business transaction but the beginning of a relationship between you and the customer.
To begin with, say thank you to the customer after they take the order. For that, nicely customize a thank you page that should appear when an order has been made by your buyer. The thank you should not necessarily be direct, but it is important that your customer gets to understand that their order is appreciated and that commitment is being made to have it delivered safely and on time.
Equally, confirm to the customer that you are shipping the order when you do so. Take note that these mails are not to be marketing other products. If they do, then they would work for you as it would seem to be looking after your interests only. The customer has been said to be King. As such, the customer has to be made to feel important by having all the attention on them.
Lastly, have a follow up mail. The question to ask here is not Has the product arrived?, you will get to mean that you are unsure of the transportation means and that the buyer was risking their money. The question to ask is how they feel about the product or how the product is treating them. Is it nicely? You have it there: that is how you bag a repeat purchase.
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